🔁 Return & Refund Policy

We want you to love your purchase. But because of the personal nature of our products (they’re dildos, after all), returns are a little different here.

🚫 Can I Return a Toy After Using It?

Nope. For obvious health and hygiene reasons, we do not accept returns on any used or opened products. Even if it only looked at you funny.

📦 What If My Order Arrives Damaged or Defective?

If your toy shows up:

• Broken

• Ripped

• Melted (it’s happened)

• Or otherwise jacked up

We’ll make it right.

Email us at support@samsdicks.com within 7 days of delivery with:

• Your order number

• A brief description of the issue

• Photos, if applicable

We’ll replace it or refund you — no hassle, no guilt.

📬 Wrong Item? Missing Package?

It happens! If we sent you the wrong thing or your package got lost in the void:

• Reach out to us within 7 days

• We’ll track it down or resend it

• No judgment if the wrong toy ended up being your favorite

💳 Refund Timing

If a refund is approved, it’ll go back to your original payment method within 5–10 business days. We’ll let you know when it’s processed — and promise not to ghost you.

🧼 The Hygiene Clause

Once a toy leaves our warehouse, we can’t resell it. Ever. This is about safety, respect, and good karma.

👀 Questions?

Still unsure? Shoot us a message at support@samsdicks.com.

We’re not here to shame you. Just to help.